Faq
1) Orders
1.1 How do I place an order?
Choose the product you like, select the desired size or color, add it to the cart, and follow the on-screen instructions to complete your purchase.
You will receive a confirmation email with the summary of your order.
1.2 Do I need to create an account to buy?
No, you can place your order as a guest.
However, creating an account allows you to save addresses, view previous orders, and save time on future purchases.
1.3 Can I modify or cancel an order after confirming it?
If your order has not yet been processed or shipped, contact us immediately by filling out the form on the “Contact Us” page, indicating “Modification/Cancellation + [Order Number]”.
If the order has already been shipped, you will be able to make a return (see section 4).
1.4 I entered an incorrect address: what should I do?
Fill out the form on the “Contact Us” page as soon as possible with the correct address.
If the package has not yet been handed over to the carrier, we will update the information. Otherwise, we will do our best to correct the error, without guaranteeing success.
1.5 The item I want is out of stock: will it be available again?
Many items are restocked regularly.
If the product page offers the “Notify me” option, sign up to receive an automatic email when it becomes available again.
2) Payments and Security
2.1 What payment methods do you accept?
We accept major credit and debit cards, as well as other methods indicated during checkout.
All payments are processed through secure and certified platforms.
2.2 When is the payment charged?
Payment is charged at the time the order is confirmed.
If an item cannot be shipped, we will proceed with a refund according to our policies.
2.3 Is the payment secure?
Yes. We use secure connections (HTTPS) and providers that comply with the strictest security standards.
3) Shipping
3.1 What are the delivery methods and times?
| Method | Delivery time | Cost |
|---|---|---|
| Standard | 1 to 4 business days | Free |
| Express | 24 to 48 business hours | €4.99 |
Delivery times are calculated from the moment the order is confirmed.
All orders are processed within 24 business hours.
3.2 Do you ship throughout France and Europe?
Yes, we ship throughout France and to most EU countries.
3.3 How can I track my order?
You will receive an email with the tracking number as soon as your order is shipped.
The link will allow you to follow every step of the delivery.
3.4 My order is delayed: what should I do?
Check the tracking information. During high-demand periods or sales, delays may occur.
If the tracking does not update for more than 48 hours, fill out the form on the “Contact Us” page with your order number and tracking code.
3.5 What happens if I’m not home at the time of delivery?
The carrier will make a new attempt or leave instructions for collecting the package at a pickup point.
4) Returns and Refunds
4.1 What is your return policy?
You may return your items within 14 days after receiving your order, according to our return policy.
Items must be unused, unwashed, and in their original condition.
4.2 Who pays for return shipping costs?
Returns are always free.
Europe Boutique covers all return costs, regardless of the reason.
4.3 How do I make a return?
Fill out the form on the “Contact Us” page indicating:
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Order number
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First and last name
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Reason for return
Our team will send you instructions to return the package at no cost.
4.4 What is the refund time frame?
Refunds are processed within 10 to 15 business days after receiving and verifying the returned item.
4.5 Can I exchange a size or color?
The fastest option is to make the free return and then place a new order with the desired size or color.
4.6 Are there items that cannot be returned?
Yes: personalized products, hygiene items, lingerie, swimwear, and accessories in direct contact with the skin.
4.7 I received a defective or incorrect item: what should I do?
Inform us within 48 hours of receiving the order by filling out the form on the “Contact Us” page and attaching a photo or video.
After verification, we will proceed with an exchange or a full refund.
5) Warranty and Compliance
5.1 Do the products come with a warranty?
Yes. All our items include the legal warranty of conformity according to European regulations.
In case of a defect, fill out the form on the “Contact Us” page, attaching your proof of purchase and a description of the issue.
6) Documents and Invoices
6.1 Will I receive an invoice or receipt?
You will always receive a purchase receipt via email after confirming your order.
For specific requests, fill out the form on the “Contact Us” page within 24 hours of your purchase.
7) Personal Data and Security
7.1 How do you use my personal data?
Consult our Privacy Policy to learn more about the collection, use, and protection of your data.
7.2 Are my payment details safe?
Yes. All payments are handled by certified providers through secure connections.
Never share your banking information via email.
8) Customer Service
8.1 How can I contact customer service?
For any inquiries, fill out the form on the “Contact Us” page.
Our team will reply within 24 business hours (Monday to Friday, 9:00–18:00 CET).
9) Promotions and Promo Codes
9.1 How do I apply a promotional code?
Enter your code in the designated field during checkout.
9.2 Can I use multiple promo codes at the same time?
Unless otherwise indicated, promotional codes cannot be combined.
10) Miscellaneous Information
10.1 Will I receive all my items together?
We always try to ship all items in a single package.
In case of multiple shipments, you will receive several tracking emails.
10.2 Do you offer gift wrapping?
If the service is available, the option will appear during checkout.
If it does not appear, it means the service is not yet active.